At CurvyCandy, we ensure your products arrive quickly, safely, and sustainably packaged.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Custom, limited edition, or handmade products may take up to 5 days for preparation.

2. Shipping Methods & Timeframes

Domestic (USA):

• Standard Shipping: 10–15 business days
• Expedited Shipping: 7–10 business days

International:

• Standard International: 7–20 business days (depending on region)

We partner with trusted couriers such as USPS, FedEx, and UPS to ensure reliable delivery.

3. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.
Tracking updates may take 24–48 hours to appear.

4. Shipping Costs

• Free shipping on U.S. orders above $100
• International shipping calculated at checkout based on weight and destination

5. Customs & Duties

International customers are responsible for any customs, duties, or taxes imposed by their local government.

6. Delays

Undergarments is not liable for shipping delays due to weather, customs, or courier issues. However, our team will assist you in tracking your order.

7. Support

For delivery issues, contact: oscarkent@ecomautomationclub.com

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).